{"title":"Surveys \u0026 feedback","description":"Patterns that ask a question: ratings, polls, NPS and feedback, counted for you in the app.","products":[{"product_id":"product-rating","title":"#065 Product rating","description":"\u003ch3\u003eWhat it is\u003c\/h3\u003e\u003cp\u003eOne question, one tap: the shopper picks a star rating and presses Send. No email, nothing to type - the answers are counted, and you read the totals in the app.\u003c\/p\u003e\u003ch3\u003eWhen to use it\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eYou want to know how a product lands before the reviews arrive.\u003c\/li\u003e\n\u003cli\u003eYour delivery email needs one link that asks \"How are you liking it?\".\u003c\/li\u003e\n\u003cli\u003eYou would rather have a hundred quick ratings than three long reviews.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cp\u003eThe smallest question gets the most answers: one tap, no account, no form. Nobody is asked who they are, so the answers are honest.\u003c\/p\u003e","brand":"Pop-up","offers":[{"title":"Default Title","offer_id":67730554749002,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/8707\/6426\/files\/demo-product-rating.png?v=1792333584"},{"product_id":"nps-survey","title":"#066 NPS survey","description":"\u003ch3\u003eWhat it is\u003c\/h3\u003e\u003cp\u003eThe question every customer-satisfaction report is built on: \"Would you recommend us to a friend?\", from 0 to 10. A score of 6 or lower opens a second question - \"What could we do better?\" - and an email field lets you reply.\u003c\/p\u003e\u003ch3\u003eWhen to use it\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eYou want one number to watch from month to month.\u003c\/li\u003e\n\u003cli\u003eYou send a post-purchase email and want the survey one click away.\u003c\/li\u003e\n\u003cli\u003eYou want to hear from unhappy customers before they write a review.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cp\u003eHappy customers answer with one tap; unhappy ones are asked why, at the moment they are ready to say it. The app works out your NPS score for you.\u003c\/p\u003e","brand":"Pop-up","offers":[{"title":"Default Title","offer_id":67730554945610,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/8707\/6426\/files\/demo-nps-survey.png?v=1792333588"},{"product_id":"quick-poll","title":"#067 Quick poll","description":"\u003ch3\u003eWhat it is\u003c\/h3\u003e\u003cp\u003eOne question with a few answers to tap - \"What should we launch next?\" - and a Vote button. No email; every vote is counted and shown in the app as a bar per answer.\u003c\/p\u003e\u003ch3\u003eWhen to use it\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eYou are choosing between products, colours or names and want shoppers to decide.\u003c\/li\u003e\n\u003cli\u003eYou want to give a first-time visitor something to do besides \"sign up\".\u003c\/li\u003e\n\u003cli\u003eYou want to learn something about your shoppers without a survey tool.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cp\u003eVoting is fun and costs nothing, so far more people answer a poll than fill in a form - and a shopper who voted for the next launch has a reason to come back and see it.\u003c\/p\u003e","brand":"Pop-up","offers":[{"title":"Default Title","offer_id":67730555600970,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/8707\/6426\/files\/demo-quick-poll.png?v=1792333591"},{"product_id":"feedback-form","title":"#068 Feedback form","description":"\u003ch3\u003eWhat it is\u003c\/h3\u003e\u003cp\u003eA face to tap - from unhappy to delighted - a box to say more, and an email so you can reply. It opens from a \u003cem\u003eFeedback\u003c\/em\u003e link wherever you put one.\u003c\/p\u003e\u003ch3\u003eWhen to use it\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eYou want a standing \"tell us what's wrong\" link in your footer menu.\u003c\/li\u003e\n\u003cli\u003eYour contact page is a wall of text and nobody uses it for small things.\u003c\/li\u003e\n\u003cli\u003eYou want to hear about a broken link or a confusing page the day it happens.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cp\u003eA shopper who meets a problem has nowhere to say so except a review. A feedback link that is always there catches it first, and the face gives you the mood even when they write nothing.\u003c\/p\u003e","brand":"Pop-up","offers":[{"title":"Default Title","offer_id":67730556911690,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/8707\/6426\/files\/demo-feedback-form.png?v=1792333595"},{"product_id":"post-visit-survey","title":"#072 Post-visit survey","description":"\u003ch3\u003eWhat it is\u003c\/h3\u003e\u003cp\u003eTwo taps as the shopper leaves: did you find what you needed (thumbs up or down), and what brought you here today. No email; both answers are counted.\u003c\/p\u003e\u003ch3\u003eWhen to use it\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eVisitors leave without buying and you don't know why.\u003c\/li\u003e\n\u003cli\u003eYou want to know what people come looking for: gifts, a sale, one product.\u003c\/li\u003e\n\u003cli\u003eYou already run an exit offer on some pages and want a softer one elsewhere.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cp\u003eA visitor who is leaving has nothing left to lose by answering, and two taps is less effort than closing the tab. Over a few weeks, the answers tell you what your store is missing.\u003c\/p\u003e","brand":"Pop-up","offers":[{"title":"Default Title","offer_id":67730563137610,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/8707\/6426\/files\/demo-post-visit-survey.png?v=1792333609"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/8707\/6426\/collections\/goal-surveys-feedback.png?v=1792333613","url":"https:\/\/ap-demo-shop.myshopify.com\/collections\/surveys-feedback.oembed","provider":"Lumifish: Popups, Bars \u0026 Forms","version":"1.0","type":"link"}