What it is

Name, email and a message, then a reply promise. Submissions become customers in your Shopify admin with the message saved on the record.

When to use it

• Wholesale, custom orders, quotes - anything that starts with a question.
• You have no contact page worth the name, or people don't find it.
• You'd rather answer one good message than lose a hesitant buyer.

Why it works

A form that opens where the question arises beats a contact page three clicks away. The reply promise sets expectations.