What it is

Name, email, what they would like made, and an optional photo or sketch. The request and the file land on the customer in Shopify; the file is stored in your store's Files.

When to use it

• You make things to order: furniture, prints, jewellery, cakes.
• Customers send the same "can you make…" email with a photo attached.
• You want quote requests in one place instead of scattered across inboxes.

Why it works

A request with a picture is a request you can price on the first reply, not the third. Opening from the product page keeps the shopper next to what they were looking at.