What it is
A face to tap - from unhappy to delighted - a box to say more, and an email so you can reply. It opens from a Feedback link wherever you put one.
When to use it
- You want a standing "tell us what's wrong" link in your footer menu.
- Your contact page is a wall of text and nobody uses it for small things.
- You want to hear about a broken link or a confusing page the day it happens.
Why it works
A shopper who meets a problem has nowhere to say so except a review. A feedback link that is always there catches it first, and the face gives you the mood even when they write nothing.
How to build it in the app
Create pop-up → template Feedback Form → on the settings page, Appears → When a link is clicked, address feedback → Page targeting → Show on all pages → Publish → in Online Store → Navigation, add a Feedback item to your footer menu linking to #lumifish-feedback.
Watch out for
Promise only the reply you can give - the template says nothing about a reply time on purpose. Answers land on the customer in Shopify: tag them (select the form in the editor → Customer tags) so you can find them.
Read more in the help center
In the app: Help → Surveys, ratings and feedback.
