What it is

The question every customer-satisfaction report is built on: "Would you recommend us to a friend?", from 0 to 10. A score of 6 or lower opens a second question - "What could we do better?" - and an email field lets you reply.

When to use it

  • You want one number to watch from month to month.
  • You send a post-purchase email and want the survey one click away.
  • You want to hear from unhappy customers before they write a review.

Why it works

Happy customers answer with one tap; unhappy ones are asked why, at the moment they are ready to say it. The app works out your NPS score for you.

How to build it in the app

Create pop-up → template NPS Survey → on the settings page, Appears → When a link is clicked, address nps → Publish → link to #lumifish-nps from your post-purchase email or the order status page. The follow-up question already has Show when: score between 0 and 6.

Watch out for

Send it a week or two after delivery, not at checkout - a customer who has not used the product yet can only guess. The written answers are kept on the customer in Shopify, which is why this one asks for an email.

Read more in the help center

In the app: Help → Surveys, ratings and feedback.

More patterns to try

Pop-up#072 Post-visit surveyPop-up#068 Feedback formPop-up#067 Quick poll
See all patterns